Refund & Exchange Policy
Refund & Exchange Policy
We have a 15-day return policy, which means you have 15-days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@boeager.com. If your return is accepted, we’ll send you an email with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Fee: As the customer, you are responsible for covering all return shipping costs.
You can always contact us for any return question at support@boeager.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be asked for the refund method i.e bank account, jaz cash etc. within 7 business days. If you have any questions or concerns regarding our Return and Refund policy, please feel free to contact our customer support team at support@boeager.com or whattsApp 0307 0043354